Blog

Has your HP printer gone offline? It can be frustrating when you're in the middle of printing something and your printer suddenly stops working. But don't worry, there are a few things you can do to fix offline HP printers. 

What Does An Offline HP Printer Mean?

If your printer is showing as offline, it means that it's not able to communicate with your computer. There are a few reasons why this might happen, but the most common one is that the printer is turned off or not connected to your computer correctly. If you're getting an error message saying that your printer is offline, the first thing you should do is check to make sure that it's turned on and properly connected to your computer. 

If everything looks good there, try restarting both your printer and your computer. Sometimes restarting can fix communication issues. If you're still having trouble, you can try reinstalling your printer drivers. This will ensure that you have the most up-to-date drivers for your printer. If you're still having trouble after all of these, read more below to learn how to fix offline printer.

How to Fix An Online HP Printer? 

• Use HP Print and Scan Doctor

Use the HP Print and Scan Doctor application to fix offline HP printers. 

1. Open the application called HPPSdr.exe by clicking it from the download location and allowing it to run. You may need to be in administrator mode to do this

2. If you are prompted, choose Yes to trust the file source because it comes directly from the HP tech support team

3. Click Start and choose your printer

4. If your printer is not listed, restart your printer, then click Retry in the Print and Scan Doctor application

5. The application will identify potential connection issues. Follow the prompts and click Yes if asked to turn on printer updates

6. Continue through the prompts and click Yes if asked to make this printer the default printer

Did these instructions help you? You’ll know it worked if your printer status changed from “offline” to “online.” If not, continue reading the next section to know how to fix offline HP printers.

• Set the default printer

You might need to manually choose your preferred default printer. To fix offline HP printers with Windows 10, make sure that you have downloaded and installed every update for the Windows 10 operating system before you start.

• Confirm printer port 

Checking if your printer utilizes a WSD port is the next step to fix offline HP printers. 

1. Click "View devices and printers" in the Control Panel by searching Windows for it.

2. Next, choose Printer Properties by right-clicking your printer.

3. Check the Ports tab to determine if your printer utilizes a WSD port by clicking it.

• Check your USB connection 

The printer may still appear to be offline for a variety of reasons, depending on how it is linked to your device. Make sure the USB cord is firmly inserted if you choose to connect using one. If the problem still exists, you might want to try a new USB cord.

To connect to your printer via a wireless network, take the following actions:

1. After shutting off your printer, wait ten seconds, then unplug the power cord to restart it.

2. Next, shut off your computer.

3. Restart the printer by connecting the printer's power wire to it.

4. Your wireless router's power cord should be disconnected.

5. Ten seconds must pass before reconnecting it.

6. Your internet might not turn back on for a while.

7. When that happens, start your computer.

8. Connect your printer to your network by using either the HP Smart software or the HP wireless setup wizard.

9. To check for any potential connectivity difficulties, print a wireless report.

10. Locate this report in your printer's network settings or wireless menu.

If you’re still having problems, contact your router's manufacturer or the network administrator. If you still can't get your printer online after trying these procedures, see a computer expert. 

Get Your HP Printers Fixed at A1 Printers Plus

Printers are a vital part of any business, and when they go down, it can be a real headache. That's where A1 Printers Plus comes in. We're your one-stop-shop for all your printer needs, whether it's a simple repair or a brand-new installation. We understand that when your printers are down, you need to get them up and running as quickly as possible. That's why we offer a same-day service for most repairs, and our knowledgeable staff is always ready to help. 

So if you're looking for quality printer service at a competitive price, give us a call today at 954-739-1111.