What We Work On
We cover LaserJet, Color LaserJet Enterprise, PageWide and OfficeJet machines, from single desktop units to machines running as shared office workhorses.
The Faults We Are Called Out For Most
- Paper feed and pickup — worn rollers and separation pads cause most misfeeds and multi-sheet pulls. They are wear items rather than faults.
- Fusers — on a laser device the fuser runs hot and is the most common end-of-life component. Smeared toner, jams at the exit, or a machine that simply refuses to print all point at it.
- Print quality — streaking, banding and color drift usually trace to the imaging drum, the transfer belt, or a laser scanner that needs cleaning.
- Network and scan-to-email — these break far more often than the hardware does, particularly after a mail server or firewall change.
Parts
We stock and source consumables and wear parts for these machines — drums, fusers, rollers and maintenance kits — including for models the manufacturer has moved on from. See toner and parts.
When a Repair Stops Being Worth It
Past a certain age, parts and labor start to approach what the machine is worth. When that is where you are, a refurbished unit or a leased machine from RDS Team is the better spend, and we will say so.
Book a HP Repair
Call 888-242-4242 with the model and the fault, or use the form. If the panel is showing an error code, include it — it often tells us which part to bring.