What We Work On
We cover HP DesignJet plotters, Ricoh wide-format devices, and engineering and CAD printers, from single desktop units to machines running as shared office workhorses.
The Faults We Are Called Out For Most
- Printheads and ink delivery — banding, missing lines and color shifts normally start here, and a clogged head is not always a dead one.
- Media handling and skew — roll feed, tension and the cutter assembly — the parts that decide whether a long plot arrives straight.
- Carriage belts and encoder strips — a dirty encoder strip produces faults that look electronic and are not.
- Drivers and plot files — on CAD workflows the fault is often upstream of the printer entirely, and we will say so rather than sell you a part.
Parts
We stock and source consumables and wear parts for these machines — drums, fusers, rollers and maintenance kits — including for models the manufacturer has moved on from. See toner and parts.
When a Repair Stops Being Worth It
Past a certain age, parts and labor start to approach what the machine is worth. When that is where you are, a refurbished unit or a leased machine from RDS Team is the better spend, and we will say so.
Book a Wide-format and plotter Repair
Call 888-242-4242 with the model and the fault, or use the form. If the panel is showing an error code, include it — it often tells us which part to bring.