What We Work On
We cover the IM and IM C series, the older MP and Aficio ranges, and Savin-badged equivalents, from single desktop units to machines running as shared office workhorses.
The Faults We Are Called Out For Most
- Feed and finishing — document feeders and finishers carry the most moving parts on the machine, and wear shows there first.
- Fusing and image transfer — the usual causes of jams at the exit and of toner that rubs off the page.
- SC error codes — Ricoh service codes are specific. Read yours to us on the phone and we can often tell you which part is coming before we arrive.
- Scanning and address books — scan-to-folder and scan-to-email break after network changes far more often than they break on their own.
Parts
We stock and source consumables and wear parts for these machines — drums, fusers, rollers and maintenance kits — including for models the manufacturer has moved on from. See toner and parts.
When a Repair Stops Being Worth It
Past a certain age, parts and labour start to approach what the machine is worth. When that is where you are, a refurbished unit or a leased machine from RDS Team is the better spend, and we will say so.
Book a Ricoh and Savin Repair
Call 888-242-4242 with the model and the fault, or use the form. If the panel is showing an error code, include it — it often tells us which part to bring.